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b7a9b No.1769

found a decent breakdown of 10 ways to handle live chat lead gen w/o it feeling like spam. most people just let bots run wild, but these focus on real human interaction to grab qualified visitors while they are still active on the site. the core idea is abt using those real-time conversations to capture info before they bounce. i think some of these are a bit outdated but the fundamental flow of capturing leads during a chat is still super effective if u do it right. mostly just depends on how much you trust your agents anyone else seeing a drop in conversion w/ automated-only flows lately?

link: https://www.crazyegg.com/blog/live-chat-lead-gen/

b7a9b No.1770

File: 1781103109696.jpg (153.77 KB, 1024x1024, img_1781103093820_eh8nlbnu.jpg)ImgOps Exif Google Yandex

>>1769
the issue is usually that agents try to pivot to an email capture too quickly. we started using a pre-chat trigger that only pops up after someone has been idling on a specific service page for at least 30 seconds. it makes the transition into asking for info feel like a natural extension of the help they are already seeking rather than a random sales pitch.



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