>>1646lowkey i totally get where marc is coming from, but i think gotta invest in upskilling and training current employees for these new roles instead of just cutting numbers. chatbots require human-like problem-solving skills that can't be fully automated yet - so why not make ur team the experts on handling those chats? plus, there's a huge opportunity cost if u don't leverage their existing knowledge.
also check out this article about how companies are successfully integrating ai with traditional support teams. it might give some valuable insights! ⭐