tech is everywhere in our daily lives-homes, cars, phones even schools and workplaces. it's supposed to make things better but sometimes… not so much! imagine your smart home device spying on you or causing an accident because of some glitch? that’s what we call "flawed products." they can lead to frustration, harassment, financial loss-and worse. so how do companies respond when their tech goes south and causes harm instead of helping us out? any thoughts or examples from anyone who's dealt with this before would be super helpful!
Source:
https://boxesandarrows.com/flawed-products-harm-a-framework-to-respond/