i found this really interesting case where a chatbot mishandled someone's dad's passing . jake moffatt lost his father and needed to book last-minute flights, but air canada's bot couldnt help him with bereavement fares.
this got me thinking about accountability in ai-designed experiences . who do we blame when things go wrong? the designer ⚫️, project manager pm ▲ ，vendor or company board ? it seems everyone points fingers at each other.
i wonder if theres a better way to handle these situations, especially for sensitive issues like bereavement support . any thoughts on how we can improve this?
more here:
https://uxdesign.cc/when-ai-experiences-fail-who-is-held-accountable-3f07ce9e6032?source=rss----138adf9c44c---4