i stumbled upon this idea that using social intel can really transform how companies handle their customers on platforms like twitter or facebook - basically turning those interactions into something more proactive and personal. imagine getting a response from the brand b4 you even need it!
in i found some old stats showing businesses see
20% higher engagement when they implement social intel tools, but that was pre-
twitter 1. x era.
i wonder how chatbots could learn quicker w/ better data flow and if ai would take over more of those roles. do you think customer service jobs will change?
link:
https://sproutsocial.com/insights/intelligent-customer-care/