/q/ - Q&A Central

chatbots'' have been hype for years but how are they holding up?
>many users still prefer human agents despite ai advancements
still got questions on whether to implement one yourself. what works, and when does it fail spectacularly?
for those who've jumped into the deep end:
- ''dialogflow
vs
-firebase chatbots - which is better for small businesses?
anyone have success stories or horror tales of bot gone wrong?
lets share!