cc59f No.923
Yo peeps! Guess what? I recently caught up with Outshift by Cisco's VP of Engineering - the super smart guy named Guillaume De Saint Marc. We geeked out over this next-level topic: multi agent systems as micro services for our beloved customer service agents Imagine treating each support rep like a tiny, powerful software module (ahem… that's what we mean by "microservice")! It sounds futuristic right? Well it is. Guillaume and I talked about the challenges of building these bad boys - infrastructure being one big hurdle But here’s where things get really exciting: decentralized, scalable architectures that can communicate like a well-oiled machine! We also touched on how crucial communication protocols & interoperability are in making this dream come true. It'll be game changer for our support teams and customers alike Now here’s my question: What do you think about treating agents like microservices? Would it revolutionize the way we manage customer service or is there a risk of things getting too complex (and possibly overwhelming) to handle efficiently? Let's hear your thoughts below!
Source:
https://stackoverflow.blog/2025/12/05/treating-your-agents-like-microservices/