So, this bad boy integrates AWS services like Amazon Connect and Amazon Lex chatbot for managing customer-agent interactions. Plus, it leverages Azure Cognitive Services for some cool AI smarts. Oh, and did I mention it's powered by a bunch of AWS Lambda functions that process interactions, summarize data, and store insights? I must say, it's pretty slick! But here's the million-dollar question: What do you think about using this setup for your own projects or businesses? I reckon it could be a game changer!"
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Source:
https://dev.to/aws-builders/how-to-build-a-cloud-based-contact-centre-analytics-solution-running-mostly-on-aws-1dc6