>>2220>it's mostly just common sense stuff about being helpful or using case studies.I had a client last year who tried to implement this exact "be generous" strategy and it was a total disaster. We spent weeks trying to hunt down case studies but the product team wouldn't even talk to us, let alone give up their time for interviews. It's easy to say you should use expertise when you don't have to fight through three layers of middle management just to get a single quote.