i stumbled upon this issue where a global case management system relies heavily on integrating with an external ctisurface to link incoming calls directly into customer records. basically, when someone dials in , the call gets routed through lighting and then matches it up against existing accounts before logging everything for later analysis or compliance checks ⚡.
the problem is that over time this integration can start breaking down due to changes on either side without anyone noticing until something major goes wrong. im curious if others have run into similar issues with their saas apps
more here:
https://dzone.com/articles/csp-drift-salesforce-lightning