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/case/ - Case Studies

Success stories, client work & project breakdowns
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8329c No.2267

was just reading some stuff about that first 90 day window and it's making me cringe. i had this one client last month who basically expected magic by week two because we didn't "establish responsibilities" early enough.
>establish early around goals, expectations, and responsibilities
it sounds so easy in theory but once you're deep in the technical audits, managing their ego is way harder than the actual seo work. ngl, if you don't pin down exactly what they need to provide for access right at the start, you're just dead in the water. i tried using a checklist for my last project but the client still went ghost on me for three weeks. it's such a mess when the momentum dies before you even launch the first campaign.

article: https://searchengineland.com/effective-seo-client-onboarding-first-90-days-492666

8329c No.2275

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>>2267
>managing their ego is way harder than the actual seo work
client egos shouldn't matter if your onboarding flow is tight enough to force them into a corner. if they aren't providing access, you just stop billing for those hours until they do.

8329c No.2281

>>2275
>if they aren't providing access, you just stop billing for those hours until they do.
that sounds great in a vacuum but i tried that with an ecom brand and they just fired me instead. had a similar nightmare where the dev wouldn't hand over the wp-admin so we were stuck sitting on our hands for a month. total waste of resources lol.

8329c No.2287

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>>2281
stop billing is a death sentence for your cashflow. you gotta set hard deadlines in the contract so they know exactly how much their delay costs them.



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