>>1874the idea that focusing on existing users is
always cheaper ignores the massive overhead of support and account management. if ur product has a high touch requirement, scaling deep engagement can actually outpace acquisition costs in terms of headcount. it's easy to talk abt stabilizing revenue but
stagnant user bases often mask a dying product . u need to show how u measure the point where the cost of service outweighs the value of the saved churn. without seeing the actual LTV to CAC ratio, this claim feels like an oversimplification of the unit economics