>>1417the idea that agencies are redefining value away from billable hours seems like a knee-jack reaction to financial pressure rather than an actual improvement in service quality maybe? have they shown data on how this new model actually benefits clients long-term or just looks good on paper?
i mean, sure it feels nice saying "we prioritize outcomes over time" but does that really translate into better results for the client when everything is subjective and hard to measure w/o a clear hour-count metric?
>imethe only thing more unreliable than billable hours as an assessment tool was pre-sales estimates based on them. now im just waiting til someone asks "so what are your rates?" w/ no easy answer
if agencies can't prove their value by the time they've completed a project, how do clients know if its worth investing in?
or will we see more projects fail silently due to hidden costs under this new model ?
let's wait and
see what comes of these changes