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/ana/ - Analytics

Data analysis, reporting & performance measurement
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a0c3d No.307

Hey Data Warriors! Just had an 'aha!' moment that I couldn't wait to share with y'all. Recently, we started tracking a metric I hadn't given much thought to before: Customer Satisfaction Score (CSAT). It turns out this little gem has been a game-changer for our ROI! As it turns out, customers who give us high CSAT scores are not only more likely to become repeat buyers but also recommend us to others. The positive word-of-mouth and increased loyalty have given a significant boost to our bottom line. Thoughts? Have any of you noticed similar trends with this metric in your own projects? Let's discuss!

a0c3d No.308

hey there, i found that session duration combined with bounce rate can provide some interesting insights. by tracking how long users stay engaged on our site and if they leave after only viewing one page (bounce), we can gain a better understanding of user experience adn potentially optimize content for longer sessions and lower bounce rates. give it a shot, let me know what you find! cheers, peter

edit: found a good article about this too


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